Legal Center

Everything you need to review Memvid for your team.

Find our standard terms, data processing addendum, security and compliance terms, and service level agreement in one place.

1

Memvid Standard Terms

Core legal, operational, and commercial terms governing subscriptions to the Memvid platform.

Version date: May 1, 2025

Topics covered

Definitions and Agreement Structure
Access, License, and Usage Rights
Subscription Plans and Pilot Period
Fees, Billing, and Overage
Customer Data, Privacy, and Security
Intellectual Property and Confidentiality
Warranties, Liability, and Indemnification
Term, Termination, and Suspension
Professional Services, Support, and General Provisions

2

Data Processing Addendum

Governs Provider's processing of Personal Data on behalf of Customer and sets out privacy and compliance obligations.

Version date: May 1, 2025

Topics covered

Scope, Purpose, and Incorporation
Controller and Processor Roles
Applicable Data Protection Laws
Personal Data
Data Subject Requests
Processing Instructions
Confidentiality
Security Measures
Subprocessors
International Transfers
Incident Cooperation
Audit and Compliance Assistance

3

Security and Compliance Terms

Describes the administrative, technical, and physical safeguards maintained for the Memvid platform and related services.

Version date: May 1, 2025

Topics covered

Purpose, Scope, and Incorporation
Security Governance
NIST CSF 2.0 Alignment
NIST 800-53
SOC 2 Principles
ISO/IEC 27001 Alignment
Access Controls
Multi-factor Authentication
Encryption and Key Management
Vulnerability Management
Logging and Monitoring
Incident Response
Business Continuity and Disaster Recovery
AI-specific Security Controls

4

Service Level Agreement and Support Terms

Defines service availability commitments, support obligations, severity levels, and service-credit remedies.

Version date: May 1, 2025

Topics covered

Availability Target
Monthly Uptime Percentage
Downtime and Excused Downtime
Status Page
Scheduled Maintenance
Emergency Maintenance
Support Channels
Response Times
Resolution Targets
Escalation Procedures
Service Credits
Chronic Failure

Legal or procurement questions

Contact the Memvid team for questions about these terms or how they apply to your business.