memvid.com/legal

Enterprise legal system

Legal Center

Governed Memvid legal documents for enterprise review, procurement, security, and implementation.

Review the standard terms, data processing addendum, security commitments, support obligations, order template, and professional services template that sit behind Memvid subscriptions.

Documents

6 active

Version date

May 1, 2025

Source format

DOCX canonical

Memvid Standard Terms

#standard-terms

Core legal, operational, and commercial terms governing subscriptions to the Memvid platform.

DOCX

Master Termsmemvid.com/legalVersion date: May 1, 2025

Topics covered

Definitions
Relationship to the Agreement
Access and License Grant
Subscription Plans, Terms, and Commercial Structure
Pilot Period
Memvid Action Units (MAUs) and Usage
Fees, Invoicing, and Payment
Overage
Customer Data and Content
Data Processing and Privacy
Intellectual Property Ownership
Confidentiality
Warranties
Limitation of Liability
Indemnification
Term, Renewal, and Termination
Support and Service Levels
Security
Deployment Models
General Provisions

Data Processing Addendum

#data-processing-addendum

Governs Provider's processing of Personal Data on behalf of Customer and sets out privacy and compliance obligations.

DOCX

DPAmemvid.com/legalVersion date: May 1, 2025

Topics covered

Scope, Purpose, and Incorporation
Controller and Processor Roles
Applicable Data Protection Laws
Personal Data
Data Subject Requests
Processing Instructions
Confidentiality
Security Measures
Subprocessors
International Transfers
Incident Cooperation
Audit and Compliance Assistance

Security and Compliance Terms

#security-and-compliance

Describes the administrative, technical, and physical safeguards maintained for the Memvid platform and related services.

DOCX

Security Termsmemvid.com/legalVersion date: May 1, 2025

Topics covered

Purpose, Scope, and Incorporation
Security Governance
NIST CSF 2.0 Alignment
NIST 800-53
SOC 2 Principles
ISO/IEC 27001 Alignment
Access Controls
Multi-factor Authentication
Encryption and Key Management
Vulnerability Management
Logging and Monitoring
Incident Response
Business Continuity and Disaster Recovery
AI-specific Security Controls

Service Level Agreement and Support Terms

#sla-support

Defines service availability commitments, support obligations, severity levels, and service-credit remedies.

DOCX

SLAmemvid.com/legalVersion date: May 1, 2025Availability Target: 99.5%

Topics covered

Availability Target
Monthly Uptime Percentage
Downtime and Excused Downtime
Status Page
Scheduled Maintenance
Emergency Maintenance
Support Channels
Response Times
Resolution Targets
Escalation Procedures
Service Credits
Chronic Failure

Statement of Work

#statement-of-work

Template for professional services engagements that are outside the subscription's standard included services.

DOCX

SOW Templatememvid.com/legalVersion date: May 1, 2025

Topics covered

Parties
Background and Purpose
Nature of Engagement
Scope of Services
Work Streams
Deliverables
Timeline
Acceptance Criteria
Dependencies
Fees and Expenses
Change Management
Project Governance

Order Form Template

#order-form-template

Template ordering document for plan tier, subscription term, fees, deployment model, contacts, and acceptance.

DOCX

Order Formmemvid.com/legalVersion date: May 1, 2025

Topics covered

Parties
Subscription Details
Commercial Terms and Fees
Pilot Period
Included Services
Non-recurring Fees
Unlimited Period
Deployment Model
Renewal Terms
Custom Terms
Exhibits and Attachments
Notices and Authorized Contacts

Legal or procurement questions

Contact the Memvid team for questions about these terms or how they apply to your business.

Contact Legal